Privacy Policy

Last Updated: January 2025

Ron Muddiman ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Call or email us
• Sign up for SMS text messages
• Use our restoration services

This information may include:

Type of Information	Examples
Contact Information	Name, email address, phone number, mailing address
Property Information	Property address, type of damage, photos of damage
Insurance Information	Insurance provider, policy number, claim number
Communication Records	Emails, text messages, call records

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send appointment confirmations and service updates
• Send SMS text messages (with your consent)
• Process insurance claims on your behalf
• Improve our website and services
• Comply with legal obligations
• Communicate with you about promotions and offers (with your consent)

3. SMS Text Messaging

What We Collect: When you opt in to SMS messaging, we collect your mobile phone number.

How We Use It: We use your phone number to send you:

• Responses to your service inquiries
• Appointment reminders and confirmations
• Service updates and status notifications
• Promotional messages (only if you've opted in to marketing)

Opting Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.

No Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., SMS platforms, email services), subject to confidentiality agreements
• Insurance Companies: With your insurance provider to process claims (with your authorization)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure storage systems
• Limited access to personal information
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications and SMS messages
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: